Commercial Insurance Advisor

Closing date
2021-12-30
Reporting to
Commercial Manager
Location
Negotiable
Work hours
40 Hrs

Job description

PURPOSE OF THE ROLE

 To work within the Customer Services team responding to customer enquiries regarding new & existing policies in an appropriate manner.

 To administer renewals within service standards.

 To issue documentation within service standards.

 To support the firm’s goals by demonstrating excellent customer service skills.

KNOWLEDGE & EXPERIENCE

 Educated to GCSE standard including Maths and English.

 Has undertaken (or is willing to undertake) relevant customer service and insurance training.

 Good keyboard skills and knowledge of Microsoft Office, email and internet.

Minimum of 1 year in a Commercial Insurance Environment

 Minimum of 2 years in Personal Lines Insurance would be preferable

SKILLS REQUIRED

 Excellent telephone manner, customer service skills and the ability to work under pressure.

 Effective communication skills.

 Ability to gather and analyse information from the customer.

 Ability to identify and match the products available with customer requirements.

 Ability to identify and respond appropriately to an individual customer’s level of understanding.

 Ability to persuade and influence others.

EXPECTED BEHAVIOURS

 Act in an honest and open manner at all times with both the customer and the firm in all matters.

 Have a customer focused approach.

 Ensure that business transactions are conducted in a way that is clear and straightforward.

 Act with integrity by demonstrating fairness and impartiality.

 Actively seek feedback from customers and report such feedback to the appropriate member of staff.



Apply Now

Address:
Essential Criteria:


Preferred Criteria:






Call Us


Your Details